Couriers, and Non-delivery: Comments invited

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Xaccers
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Re: Couriers, and Non-delivery: Comments invited

Post by Xaccers » 06 Nov 2013, 21:42

That's so tragic Steve.

We have a lovely postman, I think he's Spanish, always polite and will wait for us to dash down stairs on a Saturday morning if he's got a parcel that's too large or needs something signing for.
The depot are also very helpful over at Kiln Farm if they're holding a parcel for us. Unfortunately with me now working in London all week we can only get over there on Saturdays.

It's companies using DPD that I despise. Their depot is an hour's drive away, you can't speak to a human being, so a real PITA if you want to pick up your parcel because you won't be in all week.

Andy F
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Re: Couriers, and Non-delivery: Comments invited

Post by Andy F » 07 Nov 2013, 01:52

I fitted a cat flap to our front door for the moggies as we only have a sliding patio door out back. This has the useful by product of being a bigger letterbox so all the clothes Mrs F orders online can be put through it with no nuisance collections at depots. Won't help for a tyre though...

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Chris570
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Re: Couriers, and Non-delivery: Comments invited

Post by Chris570 » 07 Nov 2013, 06:58

Get a bigger cat :P

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Re: Couriers, and Non-delivery: Comments invited

Post by Xantidote » 26 Nov 2013, 11:03

Right guys, really p**d off.

The item hasn't been delivered, and there's no trace of it - had no contact from either the courier or the Seller. Had opened a case with eBay once I discovered it had supposedly been delivered, so last night I "escalated" the case with eBay's Customer Support. In the early hours of this morning, eBay have replied to say that they've decided in favour of the Seller, as the courier reported the item was delivered to my address. I have appealed this decision, asking for refund, on basis of non-delivery. No evidence has been provided as to where it was delivered, or who signed for it.

Presuming the appeal is rejected, where do I go from here? We're talking of an item (wheel & tyre) for which I paid £40. Any advice gratefully received. Citizen's Advice? Being retired, I have the spare time to go to the Small Claims Court - bit of hassle, but a learning curve. I assume that my contract is with the Seller, and that it is the Seller that I would have to take to court.

Don't see why I should accept this lying down :? :(

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Couriers, and Non-delivery: Comments invited

Post by addo » 27 Nov 2013, 00:21

Before doing anything more I suggest closing your PP account. Can't be too safe...

If Fleabay are taking responsibility for the adjudication, I would see them as first target.

There are a lot of negative people when it comes to pursuing legitimate claims; a lot of Chicken Little type stories and fears. My urging is to not sweat something that can't be suitably explained or quantified as it's too ethereal for concern.

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Re: Couriers, and Non-delivery: Comments invited

Post by myglaren » 27 Nov 2013, 20:18

I ordered a USB hub and an MP3 player from eBay on the 16th.
USB hub arrived on the 20th. MP3 player hasn't been seen.
Yesterday I sent a message to the seller (via eBay).
I had a response from eBay after five minutes that the seller was going to refund the purchase price (free delivery).
Three minutes after that I had a message from PayPal to say the money was back in my account.

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Re: Couriers, and Non-delivery: Comments invited

Post by Xantidote » 27 Nov 2013, 23:00

The problem I seem to have is that the goods has been recorded as "carded" and "delivered", in CityLink's tracking information, although this is totally false/made up/fabricated.

Having escalated the issue with eBay, but lost the case, I then "appealed" the decision. Received a nice polite reply, but basically saying I should be checking with neighbours, and with the courier myself. Already done the checks as soon as I realised the goods was missing, and also reported the non-delivery to City Link. eBay just keep saying that's it been reported as delivered so nothing more they can do. I'm the innocent party in all this, yet it seems I'm expected to bear the loss! Not my fault!

In two minds as to whether to take the Seller to Small Claims Court, as he included the free P & P (maybe pulling in eBay as they have adjudicated against my claim), or just to accept the loss, put it behind me, and be a lot more careful about what I buy off eBay in the future

addo
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Couriers, and Non-delivery: Comments invited

Post by addo » 27 Nov 2013, 23:30

This is what Small Claims is for. Why not use it?

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Xaccers
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Re: Couriers, and Non-delivery: Comments invited

Post by Xaccers » 27 Nov 2013, 23:54

Xantidote wrote:The problem I seem to have is that the goods has been recorded as "carded" and "delivered", in CityLink's tracking information, although this is totally false/made up/fabricated.

Having escalated the issue with eBay, but lost the case, I then "appealed" the decision. Received a nice polite reply, but basically saying I should be checking with neighbours, and with the courier myself. Already done the checks as soon as I realised the goods was missing, and also reported the non-delivery to City Link. eBay just keep saying that's it been reported as delivered so nothing more they can do. I'm the innocent party in all this, yet it seems I'm expected to bear the loss! Not my fault!

In two minds as to whether to take the Seller to Small Claims Court, as he included the free P & P (maybe pulling in eBay as they have adjudicated against my claim), or just to accept the loss, put it behind me, and be a lot more careful about what I buy off eBay in the future
Thing is, if he has proof of delivery from City Link, then how would you win the case?

What you need to do is get City Link to provide you with the proof and take it up with them, ask them for their complaints procedure and follow it.

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Re: Couriers, and Non-delivery: Comments invited

Post by Xantidote » 28 Nov 2013, 11:54

Xac, Thanks for your input

Many years ago, I intended using the Small Claims Court, but having set out my costs claim, the other party paid up. Investigating today, I find the government's system & costs are somewhat different, and for claims of less than £300, it would cost me £25 on-line, otherwise £35, so makes it rather futile when my lost delivery was £40 :(

I've already followed your suggestion to take up the matter with City-Link - their depot's published 0844 phone number takes me to a call-centre, and I've already spoken with them twice, and subsequently submitted an on-line complaint. The on-line complaint seemed to fall on deaf ears - no response or even an acknowledgement. What I really would like to see is the signature the driver obtained on delivery, but I question what co-operation I'd get from City-Link if I drove the 15-20 odd miles to the depot, and demanded to see the signature. My suspicion is that both the card & goods were delivered to a totally wrong address, or the driver was running late and made it all up, throwing the goods (with delivery address removed) into a convenient skip.

Hopefully anyone who has followed this thread will be a little the wiser, and more alert to the pitfalls of buying over the internet when a delivery service is needed. Have to say, I've bought a few items on the internet, and expect I'll continue to do so, though you can't beat collecting the goods yourself.

MORAL: don't use City-Link