C6 - The adventure continues........in blue

Trainman · Unread post by **Trainman** » 09 Apr 2010, 18:46

actually went for a cheaper brand from national called "Star Performer" they wanted £360 a pair but got them for £200, apparently made by Dunlop

Trainman · Unread post by **Trainman** » 12 Apr 2010, 16:44

Decided today to tackle the 'squealling' noise, took the O/S/F wheel oof to find the pads were low but not drastic, then discover that the bottom ball joint and the bottom wish bone rubbers had gone.

As I only bought the car in July last year, I have phoned my local dealer to see what they have to say as it came with a 1 year warrenty.

more to follow........

MikeT · Unread post by **MikeT** » 12 Apr 2010, 17:01

If those parts are seen as consumables, it probably won't be covered but worth making a fuss over anyway. Were those parts marked as advisories on the current MOT?

Unread post by **DHallworth** » 12 Apr 2010, 17:30

I've had mine for 10 days so far and am already having fun with the dealer network........

I had new tyres fitted to mine on Saturday.

The plastic valve cap was stuck solid to the valve itself.

We used a pair of pliers to gently unscrew the valve cap to find that the valve was full of the white power you get as aluminium corrodes and that lumps of the thread had corroded away.

The other side was worse to the point that it wouldn't even take any air to reinflate the tyre. I checked the front valves and they are almost as bad.

I phoned my local dealer to be told that these aren't covered under the Citroen warranty at all. Apparently this car has a maintenance contract on it where all wear an tear items that need replacing within 3 years are done free of charge, this doesn't cover the valves either.

Apparently they are around £60 and will all need coding to the ECU which will cost around £100.

I'm currently waiting for Citroens Regional Warranty chap to call me.

Pretty disappointing really.

David.

MikeT · Unread post by **MikeT** » 12 Apr 2010, 18:16

IF you're not already, I advise you make yourself familiar with the Sale Of Goods Act, it's something most consumers (and even retail staff) aren't aware of. You may have noticed smallprint that contains a clause "Your statutory rights are unaffected". This is the SOGA they're referring to because nothing they can say, do or offer can avoid their obligations to abide by that law.

Basically, it says goods (even used goods) must be of merchantable quality and be fit for purpose. So if anything would fail the MOT, it isn't fit for purpose.

Trainman · Unread post by **Trainman** » 12 Apr 2010, 19:49

My local dealer has rung back to say that they can't find the warrenty on their system, No problem say I, I have all the paper work.

Once furnished with the VIN number they can find the car but still not the warrenty.

It would seem that when I bought the car, the dealer in Warrington appears not to have 'filed' the warrenty or has done so on the private plate that was on the car.

WATCH THIS SPACE !!!

Trainman · Unread post by **Trainman** » 17 Apr 2010, 08:59

UPDATE 1:

After some advice I called the Citroen Contact Centre (CCC). I told them the story and the very nice lady said she would speak to the purchasing dealer. An hour and a half later she rang me back to say that the dealer was disputing not having sent the warrenty to Citroen. After some discussiion between them, The dealer said they would resend the warrenty documentation to Citroen, Still nothing recieved by Citroen, I then spoken to the dealer, "Yes no problem I'll send it right now" say's the man in service. I speak to the CCC at 17:30 and they have still recieved nothing. So me being me, offered to send all the documentation I have to the CCC for them to follow up on monday.

Trainman · Unread post by **Trainman** » 17 Apr 2010, 09:05

MikeT wrote:IF you're not already, I advise you make yourself familiar with the Sale Of Goods Act, it's something most consumers (and even retail staff) aren't aware of. You may have noticed smallprint that contains a clause "Your statutory rights are unaffected". This is the SOGA they're referring to because nothing they can say, do or offer can avoid their obligations to abide by that law.

Basically, it says goods (even used goods) must be of merchantable quality and be fit for purpose. So if anything would fail the MOT, it isn't fit for purpose.

Mike, Thanks, for moment I'm keeping that on the back burner, I'd rather have the car sorted that go through those problems, I have been keeping a diary of calls, time, names, etc. I'm tending to lean towards Trading Standards at the moment, so will give it a couple more days to see if it can be resolved before I do anything else.

KP · Unread post by KP » 17 Apr 2010, 10:25

Is that Barclays Citroen in Warrington??

If so ask to speak to the owner a Mr Langdon and say one of your golf friends said to speak to him directly

Trainman · Unread post by **Trainman** » 17 Apr 2010, 11:01

KP wrote:Is that Barclays Citroen in Warrington??

If so ask to speak to the owner a Mr Langdon and say one of your golf friends said to speak to him directly

Yes it is, thanks for that, will speak to him Monday.

Trainman · Unread post by **Trainman** » 19 Apr 2010, 18:29

Spoke to Citroen at Slough this morning, and by 10:30 everything was sorted. I took the car to the dealer this afternoon for them to have a look at.

Turns out that both bottom ball joints need replacing and they are on order. Going in on Thursday to be done.

KP wrote:Is that Barclays Citroen in Warrington??

If so ask to speak to the owner a Mr Langdon and say one of your golf friends said to speak to him directly

No need to speak to Barclays, (but thanks again KP) it was all handled over the phone with Citroen

Trainman · Unread post by **Trainman** » 23 Apr 2010, 06:46

The car went in yesterday, for both bottom ball joints, it seems there a a 'flag' on these if the pivot is pitted then that needs to be replaced also. as the pivot is part of the hub, that has to be sorted. so now bottom bottom ball joints and both hubs. hoping to get the car back today, but could be tomorrow.

Trainman · Unread post by **Trainman** » 25 Apr 2010, 17:23

Got the car back on saturday, what a difference,

The bottom ball joint is more of a cup which the hub then fits into and because of this, water runs off the hub into the ball joint, another Citroenism

anyway going great guns now so very happy

Thanks again to KP and Mike T for their advise

MikeT · Unread post by **MikeT** » 25 Apr 2010, 18:32

Glad it's sorted but did they charge you or do it FOC?

Trainman · Unread post by **Trainman** » 25 Apr 2010, 19:21

MikeT wrote:Glad it's sorted but did they charge you or do it FOC?

All under the warrenty, didn't cost me a penny $\:D/$