JBL AMP Wattage\Channels Citroen C5?????

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Re: JBL AMP Wattage\Channels Citroen C5?????

Post by GiveMeABreak » 02 Jan 2017, 16:02

Paul-R wrote:Fill out the survey and give them a bad review! Nul points for not giving a contact email would be a starting point.

I can understand the reason why they won't provide an OEM contact though - they don't want support requests coming in to them directly - OEM equipment support should go through the Dealers, but realistically, Citroen UK head office - they have a good support service there, which I've used several times concerning NG4 issues in the past.
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Re: JBL AMP Wattage\Channels Citroen C5?????

Post by nonnus » 02 Jan 2017, 16:14

well... that's a good idea...
They sent me another e-mail:
-----------------------------------------------
Dear Nuno,

Thank you for you e-mail.

Please note that you have reached the the aftermarket car audio division. We do not have an OEM division.
If you bought a car with the JBL speakers built in, you will have to contact the car manufacturer.
If, on the other side, you want to upgrade your car speakers, please let me know and I will assist you further.

I hope this helps.
Best Regards,

Calin Rotaru
Technical Support
Harman Lifestyle Division
-------------------------------------------------

I really just want to know the specs of the sound system, for future upgrade or replace speakers with the same wattage... :\
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Re: JBL AMP Wattage\Channels Citroen C5?????

Post by GiveMeABreak » 02 Jan 2017, 16:23

Well can't blame the guy for trying to flog you some new speakers! :rofl2:

However, that doesn't say a lot for the JBL system if he's suggesting an upgrade!! :shock:
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Re: JBL AMP Wattage\Channels Citroen C5?????

Post by elma » 04 Jan 2017, 00:00

I would suggest you ask them about an upgrade for the amp with exactly twice the power. That way they will have to look up the original power and also give it away. Why are politicians running a speaker company?
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Re: JBL AMP Wattage\Channels Citroen C5?????

Post by Richard_C » 04 Jan 2017, 01:11

elma wrote: Why are politicians running a speaker company?


Because in our mixed up world people in customer service (whether email, chat or phone) have performance standards based on speed of response and number of inquiries handled, not the quality of the response. That means if they have to think too much or look something up it takes more time, so their performance drops, so they give the first and easiest answer that comes to hand. Reply, tick, move on .... next.
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Re: JBL AMP Wattage\Channels Citroen C5?????

Post by white exec » 04 Jan 2017, 09:04

I've had a good response from Citroen UK HQ on spec/tech queries. They will have documentation for this OE-fitted unit, and will probably send you a copy of its spec sheet if you request it.
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