Citroen - Relay - Bluetooth problems

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Milodog
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Joined: 06 Nov 2017, 18:15

Citroen - Relay - Bluetooth problems

Post by Milodog » 06 Nov 2017, 18:24

Hi I have an English '59 plate Relay van.

Just recently my Bluetooth with my phone has been playing up. It links each time I’m in the van, but then during a call and at random, a high frequency comes over the speakers. The only way to get this off is press the Main button in the centre console. If I hang up the call using the phone the sound persists.
By pressing the main button, the noise stops but the call remains connected but now I have to use the phone or it’s internal speaker. Bluetooth for van is no longer available until I restart the van.

I have a iPhone 7 which has worked fine in the vehicle and works fine in my car...Ford.

I’m guessing the Bluetooth module of the van needs replacing...but I have no idea where this located or what it is I seek?

It may also require a system update inline with Apple?

Thanks for any help

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GiveMeABreak
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Re: Citroen - Relay - Bluetooth problems

Post by GiveMeABreak » 06 Nov 2017, 20:15

If you PM or post your VIN up I can determine the options fitted for your vehicle.

Milodog
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Re: Citroen - Relay - Bluetooth problems

Post by Milodog » 09 Nov 2017, 20:17

GiveMeABreak wrote:
06 Nov 2017, 20:15
If you PM or post your VIN up I can determine the options fitted for your vehicle.



Sent you a pm and got no reply?

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GiveMeABreak
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Re: Citroen - Relay - Bluetooth problems

Post by GiveMeABreak » 09 Nov 2017, 20:45

No PM received! I'm online most days and evenings and have not had anything through. I usually respond within 30 minutes or so - are you sure you clicked on my avatar and used the send PM option there?

Milodog
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Re: Citroen - Relay - Bluetooth problems

Post by Milodog » 09 Nov 2017, 22:33

Sorry, just checked my sent and appears it never sent...will get hold of details again and send...likely tomorrow
Thank for your patience and response

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GiveMeABreak
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Re: Citroen - Relay - Bluetooth problems

Post by GiveMeABreak » 09 Nov 2017, 23:33

No worries - just send it whenever.

Milodog
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Re: Citroen - Relay - Bluetooth problems

Post by Milodog » 05 Dec 2017, 16:05

GiveMeABreak wrote:
09 Nov 2017, 23:33
No worries - just send it whenever.



have tried twice now and does not appear to send
i've just sent an email can you let me know if you receive that i can send my VIN to that
thanks

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GiveMeABreak
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Re: Citroen - Relay - Bluetooth problems

Post by GiveMeABreak » 05 Dec 2017, 17:01

Just send me a Private Message - something obviously isn't working somewhere at your end:

Just click here on the speech bubble:
Profile-A.png
Then click the left hand icon:
Profile-2.png
Profile-2.png (5.22 KiB) Viewed 1378 times
This will open up a private message window already addressed to me. Just type or paste your VIN and hit 'submit'. Job done and I will get it instantly. :wink:

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GiveMeABreak
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Re: Citroen - Relay - Bluetooth problems

Post by GiveMeABreak » 06 Dec 2017, 10:44

Ok, so now I have your VIN.

I'll be straight upfront here. This van is a Jumper III - joint PSA / FIAT collaboration with the Ford Puma engine! These are also similar to the Fiat Ducato vans.

As such, they are not true PSA systems, so I have no information or documentation on these. What I can tell you is:

1) It is a Blaupunkt system radio made for Fiat, part 1 in the diagram below.
Jumper Relay Audio.PNG
2) According to the specs for your vehicle, I cannot see a bluetooth module listed, but the part is shown as part number 15 in the diagram above and is just referred to as 'Box'!

3) Part 15 in the diagram is commonly fitted to Peugeot Boxer, Ducato, Relay (Jumper) MK3 and is a Bluetooth Handsfree Module ECU. So it is this part that will handle the calls and bluetooth functionality and pass this on to the audio system.

So was this module (part 15) retro-fitted to the van at a later date or was it factory fitted to start with? The reason I ask is that if it was fitted at a later date, was it correctly coded and configured to the vehicle properly. If it was original or has been correctly coded, then I suspect that it is faulty - OR may need an update. How this is done will either be through an upgrade using the USB key or via a dealer level diagnostic tool like Diagbox and a firmware update via the PSA servers - if in fact it is possible to update this unit. Only the dealer will be able to advise you of this.

Here is a link to a replacement module - but I wouldn't want to advise that you replace it without first checking the route cause:
https://www.ebay.co.uk/itm/GENUINE-Peug ... 3207074923

I would also suggest that you delete the phone that is paired from the system and try re-pairing it again. I note you have an iPhone 7 - so what version of IOS is the iPhone on? If you have updated the iPhone to IOS 11 - it is full of bugs and has rendered thousands of iPhones unusable (especially the iPhone 6 series). IOS 11.2 has just been released to the public - you may want to try that as there were issues with bluetooth connectivity. Having said that - sometimes updating is not always a good thing if the newer updates cause compatibility problems with your van's older bluetooth software.

So if you already have IOS 11 on your iPhone, then you cannot go back to IOS 10 now as Apple have stopped signing that firmware. So make sure you have the latest IOS 11 update. Secondly, after you have updated it to 11.2, delete and re-pair the phone with the VAN again.

Next, if that has not improved matters, you can try one more thing - Go to your iPhone - SETTINGS, GENERAL, RESET and choose the RESET ALL SETTINGS option. This won't touch your Apps, but will reset all the network and bluetooth and some other settings. You'll need to re-enter your wifi passwords and check your privacy and notification settings - but has been shown to make a vast improvement to many iPhones.

Then try and repair the iPhone to the van again after first deleting the existing pairing. Be aware that it may take a while for the address book to re-synchronise.

Regards
Marc

Milodog
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Re: Citroen - Relay - Bluetooth problems

Post by Milodog » 07 Dec 2017, 00:26

Thanks for all the details.
This obviously looks like the console I have

I have tried the re pairing weeks back, but same prob
Oddly enough an update with apple maybe 2 months back and the followin* day the problem occurred, whether by chance or is the problem. However my phone continues to work with my 59 plate Ford Focus with zero problems

I have tried via the menu on the van to run an update, which runs for 5mins, then comes up with an error, something similar to ‘update fail/error’

Like you suggest, maybe a module update, as I suspect Citroen will want £100’s and then tell me to replace it

Thanks for detailed info

No related but also have a prob with left indicator and left brake light. Bulbs changed, bulb holder changed, Relay changed (located in right rear column), as had loose connection....the fault is intermittent and therefore a loose wire. I drill per this down to the right column and a light cluster wire problem, changed the plug to the cluster and still a loose connection, but can’t figure out where. #painful... in short the left does not work, because a loose connection in the right !

As a side question, are these consoles upgradeable, I.e swap out for a better audio system/gps or other ?

Milodog
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Joined: 06 Nov 2017, 18:15

Re: Citroen - Relay - Bluetooth problems

Post by Milodog » 13 Dec 2017, 17:56

Hi,

I bought a replacement module, installed it and paired.

My initial problem is/was still there and the tone almost happened immediately. I also noticed now i have changed the module the mileage flashes on the dash board, presumably because they are not synced. Any idea how to stop this?

i also tried the update (on both modules) which is found under settings and both modules come up with a config error? Any ideas on this too?

Thanks