Diagbox/Servicebox

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Stempy
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Diagbox/Servicebox

Post by Stempy »

The laptop I use for Diagbox/Lexia is used solely for that purpose and has very little else on it. Should I be wary of installing my copy of Servicebox as I seem to recall that one may upset the other?
It infuriates me to be wrong when I know I'm right

Lexia ponce

http://perception.dyndns.biz/~avengineering/index.htm
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GiveMeABreak
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Re: Diagbox/Servicebox

Post by GiveMeABreak »

Yes, SEDRE & DocBackup should be ideally installed first because the Lexia software runs a process (PsaAgent.Exe) that interferes with installation. You must terminate the PsaAgent.exe process from the Task Manager first before you install.
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Marc
Stempy
Posts: 1626
Joined: 26 Feb 2004, 23:21
Location: Cloud Cuckooland
My Cars: C5 V6 Mk1 assainated by wife
Renault Kangoo 1.6 auto, tarted up and remapped
Still missing the Xantia V6
Not missing the AX
Contact:

Re: Diagbox/Servicebox

Post by Stempy »

Ta, I knew there was something odd about it.
It infuriates me to be wrong when I know I'm right

Lexia ponce

http://perception.dyndns.biz/~avengineering/index.htm
Stempy
Posts: 1626
Joined: 26 Feb 2004, 23:21
Location: Cloud Cuckooland
My Cars: C5 V6 Mk1 assainated by wife
Renault Kangoo 1.6 auto, tarted up and remapped
Still missing the Xantia V6
Not missing the AX
Contact:

Re: Diagbox/Servicebox

Post by Stempy »

Installed, SEDRE works great but all I get is an error page withDoc Backup.
It infuriates me to be wrong when I know I'm right

Lexia ponce

http://perception.dyndns.biz/~avengineering/index.htm
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GiveMeABreak
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Posts: 37015
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
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Re: Diagbox/Servicebox

Post by GiveMeABreak »

What errors are you getting and can you confirm your Windows version, the browser you are using and version, and what errors when you launch Docbackup?
Please Don't PM Me For Technical Help

Marc
Stempy
Posts: 1626
Joined: 26 Feb 2004, 23:21
Location: Cloud Cuckooland
My Cars: C5 V6 Mk1 assainated by wife
Renault Kangoo 1.6 auto, tarted up and remapped
Still missing the Xantia V6
Not missing the AX
Contact:

Re: Diagbox/Servicebox

Post by Stempy »

Windows 7 32 bit, IE11, URL shows as 127.0.0.1:6091/docbackup and the page shows several languages saying - A technical problem occurred. Please try to reconnect later. The title bar shows - ?bandeau.title?
It infuriates me to be wrong when I know I'm right

Lexia ponce

http://perception.dyndns.biz/~avengineering/index.htm
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37015
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5648

Re: Diagbox/Servicebox

Post by GiveMeABreak »

Right, first thing, have you got these 2 files installed:- msvcp71.dll and msvcr71.dll? They need to go into your Windows\System32 Folder. After that, reboot and try Google Chrome, as there are issues with DocBackup on IE 11.
Please Don't PM Me For Technical Help

Marc
Stempy
Posts: 1626
Joined: 26 Feb 2004, 23:21
Location: Cloud Cuckooland
My Cars: C5 V6 Mk1 assainated by wife
Renault Kangoo 1.6 auto, tarted up and remapped
Still missing the Xantia V6
Not missing the AX
Contact:

Re: Diagbox/Servicebox

Post by Stempy »

No, don't have either of those. Can I just copy them from another PC? Don't fancy downloading them from the web much.
It infuriates me to be wrong when I know I'm right

Lexia ponce

http://perception.dyndns.biz/~avengineering/index.htm
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37015
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5648

Re: Diagbox/Servicebox

Post by GiveMeABreak »

Yes - if you have access to them from another PC - that will be fine. Then, once copied, open up a command prompt as an Administrator. Then type: regsvr32 /i msvcp71.dll and enter, then do the same for the other: regsvr32 /i msvcr71.dll and hit enter. Reboot and see if that will help.
Please Don't PM Me For Technical Help

Marc
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37015
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5648

Re: Diagbox/Servicebox

Post by GiveMeABreak »

Stempy - one other thing - regarding my previous post regarding Chrome browser. Google have from version 45 (released Sept. 2015) removed Java applet support from their browser, so this will likely affect Chrome when using DocBackup. The other solution is to revert Internet Explorer back from version 11 (which as I said doesn't work well if at all with DocBackup) to an earlier version.
To do this, go to 'Control Panel', 'Programs and Features', 'Uninstall or change a program', then select 'View Installed Updates' from the left panel. Browse down the list until you find 'Internet Explorer 11' and uninstall it. Confirm that you want to uninstall it and restart your PC when prompted.
Once it reboots, you will automatically have an earlier version of IE (it will be 8, 9 or 10 depending).
You will then need to stop Windows Update from updating IE to a newer version. So go to Windows Update, (make sure it isn't set to automatically install the updates first), if it is, change this to notify you, but let you decide whether to install. Once it provides a list of updates, look into the optional updates it finds and look for the Internet Explorer 11 update. Right click on this update and choose 'Hide Update'. This will stop it from appearing from now on. Hope this helps!
Please Don't PM Me For Technical Help

Marc
Stempy
Posts: 1626
Joined: 26 Feb 2004, 23:21
Location: Cloud Cuckooland
My Cars: C5 V6 Mk1 assainated by wife
Renault Kangoo 1.6 auto, tarted up and remapped
Still missing the Xantia V6
Not missing the AX
Contact:

Re: Diagbox/Servicebox

Post by Stempy »

Thanks, great tech support. Why does everything have to be so complicated? The laptop I'm using for this doesn't go online but I will do all you suggest just in case and see what happens.
It infuriates me to be wrong when I know I'm right

Lexia ponce

http://perception.dyndns.biz/~avengineering/index.htm
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37015
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5648

Re: Diagbox/Servicebox

Post by GiveMeABreak »

No worries, let us know how you get on. :wink:
Please Don't PM Me For Technical Help

Marc
Stempy
Posts: 1626
Joined: 26 Feb 2004, 23:21
Location: Cloud Cuckooland
My Cars: C5 V6 Mk1 assainated by wife
Renault Kangoo 1.6 auto, tarted up and remapped
Still missing the Xantia V6
Not missing the AX
Contact:

Re: Diagbox/Servicebox

Post by Stempy »

That's done it! How very marvellous. Couldn't back grade to IE10 as it seems to have been supplied with 11 but works anyway so not a problem. All I have to do now is put all this information to good use to diagnose my remaining window, radio and heated seat issues.
It infuriates me to be wrong when I know I'm right

Lexia ponce

http://perception.dyndns.biz/~avengineering/index.htm
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37015
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5648

Re: Diagbox/Servicebox

Post by GiveMeABreak »

Pat on the back! Let's hope you find the problem now!
Please Don't PM Me For Technical Help

Marc
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