way off topic - mum's internet probs

Xaccers · Post by **Xaccers** » 18 Apr 2007, 09:25

As they're private ip addresses (meaning they aren't accessable directly via the net) what is her full:

IP address
Default Gateway
DNS server

jgra1 · Post by **jgra1** » 18 Apr 2007, 09:41

Xac sorry i need to ask her to do the ipconfig again.

may not be able to post until tomorrow

Xaccers · Post by **Xaccers** » 18 Apr 2007, 09:58

No worries, we'll get there in the end.
You both aren't near Milton Keynes are you?

jgra1 · Post by **jgra1** » 18 Apr 2007, 11:17

ahh i thought there was some confusion here

I live in Kent/sussex border

she lives in Taunton Somerset.. hence everything so far has been done over the phone

jeremy · Post by **jeremy** » 18 Apr 2007, 11:28

You may be able to help her using Windows 'Remote Assistance' feature - which will enable you to operate your mother's computer from your own.

I've never used it at home but did have my terminal sorted at work - its most strange sitting there watching someone else operate he thing for you!

Have a look at 'Remote Assistance' in Windows help.

jgra1 · Post by **jgra1** » 18 Apr 2007, 11:42

Hi Jeremy thanks.. yes I have thought of accessing my own home PC from work using this..
will look into it..

Xaccers · Post by **Xaccers** » 18 Apr 2007, 11:52

Ask her to phone nildram as they'll be able to talk her through the router settings and make sure everything is ok.

Homer · Post by **Homer** » 18 Apr 2007, 18:59

jgra1 wrote: Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.***
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.**
DHCP Server . . . . . . . . . . . : 192.168.1.**
DNS Servers . . . . . . . . . . . : 192.168.1.**

This looks like she is using a router and the router as DNS server.

Could be the router's DNS table has filled/corrupted. Try rebooting it (power it off and on).

If you can get to the router's config screen then it would be better to set it to pass Nildram's DNS server IPs through instead of it's own.

they are..
# DNS Primary: 213.208.106.212
# DNS Secondary: 213.208.106.213

If it was a Nildram supplied router there should be help here for it.

jgra1 · Post by **jgra1** » 18 Apr 2007, 21:20

Hi Guys

This is John's Mum. Thanks very much for all your help. You can see I am now re-connected. After trying all of your suggestions, in desperation I found a button at the back of the modem which after pressing, reconnected us!! What can I say........ but thanks again.

Xaccers · Post by **Xaccers** » 18 Apr 2007, 21:41

Glad you're back online

jgra1 · Post by **jgra1** » 19 Apr 2007, 09:02

what can i say

I think mum did a modem reset !

ok ok I will get my coat ....

John