Notification email delivery issues to some domains

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xantia_v6
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Notification email delivery issues to some domains

Post by xantia_v6 » 20 Jun 2017, 21:20

Since moving to the new server we are having difficulty with a few email service providers not accepting our notification emails.
We are raising support tickets with the administrators, but in some cases it may take some time to get action. If you are a customer of one of the following email providers, you might like to raise your own support ticket with them (we can provide the required technical data).
  • james.sladen.org
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Re: Notification email delivery issues to some domains

Post by xantia_v6 » 22 Jun 2017, 07:42

I am pleased to say that aol have finally (after more than a week) taken action on this and notifications are now being delivered to their customers.
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Re: Notification email delivery issues to some domains

Post by CitroJim » 22 Jun 2017, 10:08

xantia_v6 wrote:
22 Jun 2017, 07:42
I am pleased to say that aol have finally (after more than a week) taken action on this and notifications are now being delivered to their customers.


That's a cracking result for AOL!
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Re: Notification email delivery issues to some domains

Post by van ordinaire » 22 Jun 2017, 22:15

Not a fan then, Jim?
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Re: Notification email delivery issues to some domains

Post by Pug_XUD_KeenAmateur » 22 Jun 2017, 23:17

I noted that my hotmail notifications were hitting my Junk, which was surprising. Simply fixed of course just by hitting 'Not Junk'.
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Re: Notification email delivery issues to some domains

Post by CitroJim » 23 Jun 2017, 06:27

van ordinaire wrote:
22 Jun 2017, 22:15
Not a fan then, Jim?


I remember AOL from the very early days of the Internet. 'Nuff said ;) :lol: :evil:
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Re: Notification email delivery issues to some domains

Post by xantia_v6 » 23 Jun 2017, 06:58

Pug_XUD_KeenAmateur wrote:
22 Jun 2017, 23:17
I noted that my hotmail notifications were hitting my Junk, which was surprising. Simply fixed of course just by hitting 'Not Junk'.

That is not unusual behaviour after a change in our email delivery system, but after a few weeks (and a few users telling them that the notifications are not junk), it should settle down.
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Re: Notification email delivery issues to some domains

Post by xantia_v6 » 05 Jul 2017, 21:24

As an update, mail delivery from the forum is generally working OK, but wanadoo.co.uk are current refusing connections from our mail server.
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Re: Notification email delivery issues to some domains

Post by elma » 05 Jul 2017, 22:31

xantia_v6 wrote:
23 Jun 2017, 06:58
Pug_XUD_KeenAmateur wrote:
22 Jun 2017, 23:17
I noted that my hotmail notifications were hitting my Junk, which was surprising. Simply fixed of course just by hitting 'Not Junk'.

That is not unusual behaviour after a change in our email delivery system, but after a few weeks (and a few users telling them that the notifications are not junk), it should settle down.

That happened to me today as well, wasn't concerned but it's nice to have an explanation.
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