I am going to make another suggestion, and maybe also make a point.
Several of the forum members who will be affected have stated that other forums they are members of do not have any issues with Tapatalk. Would it be possible for those members to (if they feel it is worth the effort) contact the moderators of those other forums, and ask how they have dealt with this issue? It may be possible they are not aware of the security implications, or may not be able to pass on that information (either due to NDAs or they had to pay for the information/work), or do not want to help. It may also turn out they are all too willing to help. Unless somebody asks we will not get information that could help resolve this issue (even if it turns out that Tapatalk should be removed).
This thread has, it is fair to say, become somewhat strained in atmosphere. While Tapatalk is not an issue to me, I do not like how members have been talking here, although I do understand why feelings are running a bit high. Would it please be possible for people to step back for a moment, and think? Everybody here on the forum joined because they needed assistance, or were capable of offering such assistance. The atmosphere has normally been very friendly and helpful (unlike stories I have heard of other forums, in that if a new member asked a technical question they were told to go away, as they would not understand the answer). This thread is bucking the trend.
Years ago I worked for a different support company. One of the senior technical support guys was a dour Scotsman called Alex. Some of the engineers, if they called T/S and got him on the line, would hang up and try again. I did not do this, as I knew that his knowledge was extensive, and he was fair with his bluntness (as I once put it Alex was as blunt as a hammer). I had occasion to receive a blunt opinion from him, and another occasion where he was equally blunt about himself. If you do not mind, I will explain.
One of our clients used a Chip and Pin device that that connected to their system via a network interface. When we had to replace a faulty device the replacement unit should come out with a crib sheet with the relevant settings. Unfortunately this did not always happen, and a call could fail because of this. I like solving puzzles, and I tried to solve this one, and succeeded in spotting a few common factors. Of the six parameters, two were common to the estate, two were common to the site, and two were unique to the device. Of the latter, I found that there was still a pattern that meant these could be deduced. I then wrote a set of instructions explaining how to do this, and asked for somebody to check my findings. In hindsight I should have spoken to Alex, but I did not do so.
A few days later I got a phone call from Alex. After he asked me if I had done what he thought I had done (and I confirmed it) he was VERY blunt towards me. It turned out that the company had an ISO rating, and part of this was due to properly managed documentation (which my instructions circumvented). While I felt upset about the language that was used, I knew that Alex was not being personal; he was chastising an engineer who had done something wrong (I had), and that (unless I did it again) it would not go any further.
A couple of months later I was visiting the client with a replacement Chip and Pin device, only to find Alex was at this site working on a different problem (the company made sure their technical support engineers kept their skills current by sending them out on problems that had stymied the normal engineers). He offered to take the call from me, and I was happy to accept (as I had several other calls to do, and Alex would get the job done). A couple of hours later I got a call from him, asking if I knew what the correct password was for a certain function in the device. I gave it to him, and it worked. He then asked if that information was in the instructions I had written. I confirmed that it was, and he was then somewhat acerbic about himself, and that he should have read them before shooting me down in flames. He now asked if I still had a copy of the instructions, and, if I had, could I send him a copy. I did so, and then, a month or so later, updated instructions came out. There was a new section that explained how to work out the settings, and (in the author section) my name was in there. While Alex had an acerbic tongue, he also had the honesty to admit when he was wrong, and correct his mistakes (in this case, reading my instructions first).
My point is that, due to a break in communication (initially mine, for not explaining my idea to Alex (which could have lost the company it's ISO accreditation), and then his for not asking me about them (he was right to read me the riot act)) useful information could have been lost, and feathers were ruffled. Fortunately circumstances allowed for Alex and I to sort things out, and work together properly again.
There are some members on the forum who do not get on with others (normally because of a difference in attitude). I know of a few, but I also try to accept them for who they are. Everybody has something to offer, if only they are given a chance. I try to get along with everybody I meet (in person or on forums), and that is part of my makeup. Going back through my Mothers' side of the family the men have had what the Boothby women describe as "that damned Boothby charm" (and developed a bloody mindedness in self defence). Part of it is the willingness to try and get along with people. Please do not assume that those with an attitude different from yours is wrong, as they may well have a different and valid perspective.
Last edited by Hell Razor5543
on 27 May 2017, 20:50, edited 3 times in total.
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